2023 Army Tenant Satisfaction Survey Returns
Why is the Survey Important?
The Army wants maximum outreach and participation to measure residents' satisfaction with housing accommodations, as well as the services they received from the Army Housing Office.
Survey and Raffle Details
CEL & Associates will email the survey to the main leaseholder’s email address on October 25th, 2022. Tenants are encouraged to complete the survey in full and provide written comments outlining their overall experiences with their current housing assignment and the property management company. It is intended to seek feedback on the housing experience, rather than the resident’s overall evaluation of Garrison or the general locale. All comments are anonymous unless a tenant requests a direct response from the Army Housing Office. Any tenant residing in the home prior to September 30th, 2022 will be eligible to complete the survey.
In addition to operating the survey, CEL & Associates will provide each property management company with random drawings of names from the pool of completed surveys. The number of names drawn will depend on the total number of units (homes) at each property. Residents will be awarded a gift not to exceed $50 each. The earlier a resident completes the survey, the more chances to win.
How to Access Your Survey
The survey is being conducted online and is being administered through a third party, CEL & Associates, Inc. (CEL). Although the survey links were sent out via email to all tenants with a valid email address on file, it is possible that you did not receive one for a variety of reasons.
All households are invited to participate in the survey, and this is your opportunity to provide feedback on your housing and community. We have provided information below on how to obtain a survey. If you have not received a survey email by October 26, 2022:
1. Check your spam folder for an email from ArmyHousingSurvey@celassociates.com.
2. Check with your spouse, partner, or other household member(s) to determine if they received the email.
3. Contact CEL via email at ArmyHousingSurvey@celassociates.com to obtain a survey link if you are still unable to locate the initial survey email.
The survey results are confidential and anonymous. Only CEL has access to your survey responses, so please express your true opinions and thoughts. The results are provided to the military and partners in a summarized format.
A List Award Recipient & 2022 Results
What an honor for one of our villages: Crackerjack Flats! We received an "A List Award" with an average Customer Service Satisfaction Score of 85.1% from 28.9% respondents.
Each year CEL & Associates, Inc. compiles customer satisfaction survey data from thousands of properties. CEL & Associates, Inc.’s A List and A List Platinum Awards for Customer Service Excellence are awarded to those companies/properties that truly provide a superior level of service. Since 1998, this award has become the National Standard for Service Excellence. The coveted National Real Estate Awards for Customer Service Excellence are considered to be one of the most sought-after recognition programs within the real estate industry. Any real estate organization or individual property that truly wants to be judged “The Best” must be a participant in the National Real Estate Awards program.
Our overall score across all villages and categories was 74.3 with a 26.2% response rate. To see the complete report, click below.
OMB Control Number: 0704-0553 Expiration: 5/31/2025